- Visiting
- Visiting
- Tickets & Admissions
- Accessibility
- Policies
What should I bring when I visit Museum of Ice Cream?
All you need to bring during your visit is your ticket confirmation email, an official photo ID and your love of ice cream!
Can I explore Museum of Ice Cream on my own, or is a guide provided?
You can explore Museum of Ice Cream at your own speed. Stay in each room as long as you want and revisit your favorites. Our #TeamMOIC Guides are there to keep things fun and safe, plus they’ll give you ice cream and cool facts.
What is Museum of Ice Cream – Chicago’s address?
Museum of Ice Cream – Chicago’s address is 435 North Michigan Ave, Chicago, IL 60611.
What are the hours for Museum of Ice Cream – Chicago?
You can find Museum of Ice Cream – Chicago’s hours here.
How can I get in contact with someone at Museum of Ice Cream – Chicago?
Since we do not have a phone number to call, you can contact Museum of Ice Cream – Chicago by scooping us an email here.
Is Museum of Ice Cream a real museum?
Museum of Ice Cream is not a typical museum; it’s an Experium! It’s a place free from distractions, expectations, and inhibitions. Created to celebrate creativity, passion, and innovation, you can learn about ice cream history while enjoying our ice cream-themed installations.
Is the Sprinkle Pool at Museum of Ice Cream clean?
Museum of Ice Cream crafted nearly one hundred million antimicrobial, biodegradable sprinkles for our iconic Sprinkle Pool. We regularly clean them in our antibacterial sprinkle shower, ensuring a fresh and clean experience with every jump.
Is there an age limit or specific entry requirements for Museum of Ice Cream?
Museum of Ice Cream is an inclusive experience for all ages! Children 2 and under enter for free, and we offer a student discount. Guests 16 and under must be accompanied by an adult or legal guardian to ensure everyone has a fantastic time!
How early should I arrive before my scheduled time?
Please arrive 5 minutes early or on time with your entire group for your Museum of Ice Cream visit! Tickets are valid only for the purchased date and time, with a 10-minute grace period after your reservation window. To ensure peace, love, sprinkles and safety, if you miss your time slot, we may deny entry without a refund.
Can I pay with cash at the Museum of Ice Cream?
Museum of Ice Cream – Chicago is a cashless experium. We accept credit cards, debit cards, Apple Pay, Google Pay and Samsung Pay.
What is the average time needed to explore Museum of Ice Cream?
It will take you 60 to 90 minutes to explore Museum of Ice Cream – Chicago! Afterward, feel free to relax in our speakeasy with a milkshake or one of our signature co*cktails or shop in our scoop store!
Are strollers allowed inside Museum of Ice Cream – Chicago?
Yes, lightweight travel strollers are allowed inside Museum of Ice Cream – Chicago. We do not allow most strollers due to their size. Bigger strollers can get in the way of others enjoying the experience. Museum of Ice Cream – Chicago does not have stroller parking.
Does Museum of Ice Cream have a dress code?
Museum of Ice Cream – Chicago is an interactive ice cream experience. We recommend wearing comfortable shoes and clothing when you visit. Please keep in mind that we are a family-friendly place, and please dress accordingly. We reserve the right to deny service if necessary.
Will I have enough time to experience all of Museum of Ice Cream if I am in the last time slot?
Yes, if you book your ticket for the last time slot you will have enough time to experience all of Museum of Ice Cream – Chicago. We only close the doors once the last guest finishes touring, if you arrived on time for your scheduled visit.
Can I store my coat at Museum of Ice Cream?
Yes! Our coat check is open from November 1st until March 1st. Please note that this is only for coats. Anything else you will need to keep with you throughout your visit.
Does Museum of Ice Cream – Chicago have vegan, gluten-free, nut-free, and kosher options?
Yes, Museum of Ice Cream – Chicago offers a variety of different ice creams including vegan, dairy-free treats. Please note that at this time, most treats are not certified gluten-free or Kosher. If nuts are served, they will be labeled. Because some products may contain nuts or traces of nuts, we cannot guarantee a nut-free environment.
What kinds of age restrictions or entry requirements are there for Museum of Ice Cream?
Museum of Ice Cream offers an inclusive experience for all guests, regardless of age. However, please ensure to check the Museum of Ice Cream website for availability, as some time slots may be reserved for special events. Children ages two and under are free! Students may be eligible for a student discount, please reach out to us for more details. To guarantee the safety and comfort of our younger guests, it’s mandatory that those under 13are joined by an adult or legal guardian throughout their visit to any Museum of Ice Cream location.
Does Museum of Ice Cream – Chicago have a lost and found?
Yes, Museum of Ice Cream – Chicago does have a lost and found. If you have lost something, please contact us here about your lost item and be sure to include a picture. If we find the item, the picture will help us know it is yours. Museum of Ice Cream – Chicago is not responsible for lost items and cannot guarantee they will be found immediately.
Can I give my Museum of Ice Cream ticket to someone else?
Yes, you can transfer who the Museum of Ice Cream ticket holder is but it has to be done before your visit. To give your ticket to someone else, please contact us here so we can make the transfer. Please note that they will need to bring their ID and the tickets with them on the day of your reservation. If you are the ticket holder for a group and you would like to transfer one of the group tickets to someone else, please let the guide at the door know.
What steps are taken to ensure clean air inside the Museum of Ice Cream?
Museum of Ice Cream ensures clean air inside of the experience through a couple of different steps. We have an advanced, multi-filter HVAC system that ensures clean, purified air is being circulated throughout the entire experience. We also have fans running around the clock for optimal filtration.
What should I bring when I visit Museum of Ice Cream?
All you need to bring during your visit is your ticket confirmation email, an official photo ID and your love of ice cream!
Can I explore Museum of Ice Cream on my own, or is a guide provided?
You can explore Museum of Ice Cream at your own speed. Stay in each room as long as you want and revisit your favorites. Our #TeamMOIC Guides are there to keep things fun and safe, plus they’ll give you ice cream and cool facts.
What is Museum of Ice Cream – Chicago’s address?
Museum of Ice Cream – Chicago’s address is 435 North Michigan Ave, Chicago, IL 60611.
What are the hours for Museum of Ice Cream – Chicago?
You can find Museum of Ice Cream – Chicago’s hours here.
How can I get in contact with someone at Museum of Ice Cream – Chicago?
Since we do not have a phone number to call, you can contact Museum of Ice Cream – Chicago by scooping us an email here.
Is Museum of Ice Cream a real museum?
Museum of Ice Cream is not a typical museum; it’s an Experium! It’s a place free from distractions, expectations, and inhibitions. Created to celebrate creativity, passion, and innovation, you can learn about ice cream history while enjoying our ice cream-themed installations.
Is the Sprinkle Pool at Museum of Ice Cream clean?
Museum of Ice Cream crafted nearly one hundred million antimicrobial, biodegradable sprinkles for our iconic Sprinkle Pool. We regularly clean them in our antibacterial sprinkle shower, ensuring a fresh and clean experience with every jump.
Is there an age limit or specific entry requirements for Museum of Ice Cream?
Museum of Ice Cream is an inclusive experience for all ages! Children 2 and under enter for free, and we offer a student discount. Guests 13 and under must be accompanied by an adult or legal guardian to ensure everyone has a fantastic time!
How early should I arrive before my scheduled time?
Please arrive 5 minutes early or on time with your entire group for your Museum of Ice Cream visit! Tickets are valid only for the purchased date and time, with a 10-minute grace period after your reservation window. To ensure peace, love, sprinkles and safety, if you miss your time slot, we may deny entry without a refund.
Can I pay with cash at the Museum of Ice Cream?
Museum of Ice Cream – Chicago is a cashless experium. We accept credit cards, debit cards, Apple Pay, Google Pay and Samsung Pay.
What is the average time needed to explore Museum of Ice Cream?
It will take you 60 to 90 minutes to explore Museum of Ice Cream – Chicago! Afterward, feel free to relax in our speakeasy with a milkshake or one of our signature co*cktails or shop in our scoop store!
Are strollers allowed inside Museum of Ice Cream – Chicago?
Yes, lightweight travel strollers are allowed inside Museum of Ice Cream – Chicago. We do not allow most strollers due to their size. Bigger strollers can get in the way of others enjoying the experience. Museum of Ice Cream – Chicago does not have stroller parking.
Does Museum of Ice Cream have a dress code?
Museum of Ice Cream – Chicago is an interactive ice cream experience. We recommend wearing comfortable shoes and clothing when you visit.
Will I have enough time to experience all of Museum of Ice Cream if I am in the last time slot?
Yes, if you book your ticket for the last time slot you will have enough time to experience all of Museum of Ice Cream – Chicago. We only close the doors once the last guest finishes touring, if you arrived on time for your scheduled visit.
Can I store my coat at Museum of Ice Cream?
Yes! Our coat check is open from November 1st until March 1st. Please note that this is only for coats. Anything else you will need to keep with you throughout your visit.
Does Museum of Ice Cream – Chicago have vegan, gluten-free, nut-free, and kosher options?
Yes, Museum of Ice Cream – Chicago offers a variety of different ice creams including vegan, dairy-free treats. Please note that at this time, most treats are not certified gluten-free or Kosher. If nuts are served, they will be labeled. Because some products may contain nuts or traces of nuts, we cannot guarantee a nut-free environment.
What kinds of age restrictions or entry requirements are there for Museum of Ice Cream?
Museum of Ice Cream offers an inclusive experience for all guests, regardless of age. However, please ensure to check the Museum of Ice Cream website for availability, as some time slots may be reserved for special events. Children ages two and under are free! Students may be eligible for a student discount, please reach out to us for more details. To guarantee the safety and comfort of our younger guests, it’s mandatory that those under 13are joined by an adult or legal guardian throughout their visit to any Museum of Ice Cream location.
Does Museum of Ice Cream – Chicago have a lost and found?
Yes, Museum of Ice Cream – Chicago does have a lost and found. If you have lost something, please contact us here about your lost item and be sure to include a picture. If we find the item, the picture will help us know it is yours. Museum of Ice Cream – Chicago is not responsible for lost items and cannot guarantee they will be found immediately.
Can I give my Museum of Ice Cream ticket to someone else?
Yes, you can transfer who the Museum of Ice Cream ticket holder is but it has to be done before your visit. To give your ticket to someone else, please contact us here so we can make the transfer. Please note that they will need to bring their ID and the tickets with them on the day of your reservation. If you are the ticket holder for a group and you would like to transfer one of the group tickets to someone else, please let the guide at the door know.
What steps are taken to ensure clean air inside the Museum of Ice Cream?
Museum of Ice Cream ensures clean air inside of the experience through a couple of different steps. We have an advanced, multi-filter HVAC system that ensures clean, purified air is being circulated throughout the entire experience. We also have fans running around the clock for optimal filtration.
How do I buy tickets to Museum of Ice Cream – Chicago?
You can buy tickets to Museum of Ice Cream – Chicago here.
What is the refund and exchange policy for Museum of Ice Cream tickets?
In general, Museum of Ice Cream tickets are not refundable. In order to refund your tickets, you will need to purchase MOIC Ticket Insurance when you purchase your tickets. While Museum of Ice Cream does not have an exchange policy, if you would like to reschedule your ticket, there is a self-reschedule tool in your confirmation email or you can contact us here for help.
Can I give my Museum of Ice Cream ticket to someone else?
Yes, you can transfer who the Museum of Ice Cream ticket holder is but it has to be done before your visit. To give your ticket to someone else, please contact us here so we can make the transfer. Please note that they will need to bring their ID and the tickets with them on the day of your reservation. If you are the ticket holder for a group and you would like to transfer one of the group tickets to someone else, please let the guide at the door know.
Is ice cream included in my Museum of Ice Cream ticket?
Your ticket to Museum of Ice Cream – Chicago offers unlimited ice cream from our multiple treat stations located throughout the experience. You will also get to try the Chicago Hot Dog which is our Chicago exclusive treat!
Do children 2 or below need a ticket to get into Museum of Ice Cream?
At Museum of Ice Cream, kids ages 2 years or younger do not need a ticket to enter.
Do you need to print your Museum of Ice Cream ticket?
You do not need a physical ticket to enter Museum of Ice Cream. All we need from you to enter is your ticket confirmation email with the QR code and a valid ID.
Do I need a ticket to visit Museum of Ice cream?
Yes, all who visit Museum of Ice Cream – Chicago will need to buy a ticket for them and their group to enter.
What is the difference between a General Admission Ticket and the VIP Ticket?
Both the General Admission Ticket and the VIP Ticket give you access to the entire experience with unlimited ice cream. The difference between the two is the VIP ticket also allows for anytime entry, ticket insurance, a complimentary drink and 10% off of items in our Scoop Shop.
Can I buy Museum of Ice Cream Tickets at the door?
No, you cannot buy Museum of Ice Cream tickets at the door. You can, however, reserve your tickets online here
Is museum of ice cream wheelchair accessible?
Yes, Museum of Ice Cream – Chicago is wheelchair accessible. We’re dedicated to making sure everyone enjoys a scoop-tastic experience. If you require any special accommodations, please contact us here.
Can I bring my pet to Museum of Ice Cream?
Museum of Ice Cream does not allow pets inside, only service animals trained to assist people with disabilities. Museum of Ice Cream complies with the Americans with Disabilities Act (ADA) in allowing use of service animals for all visitors whom require one.
Is Museum of Ice Cream – Chicago only in English?
Museum of Ice Cream – Chicago has signs in English. However, many of our staff are multilingual and can help translate where needed.
Does Museum of Ice Cream – Chicago have parking?
Yes! When visiting Museum of Ice Cream – Chicago, we recommend using SpotHero to find the best places to park and to reserve your spot. Use our SpotHere link here
What happens if I am late to my Museum of Ice Cream – Chicago visit?
If you know you are going to be late, please reach out to us here. While we encourage everyone other than be on time, we provide a 10 minute grace period for your reservation. If you need to reschedule, you can do so at least 24 hours before you arrive. Please note that you cannot reschedule the day of or the day after your reservation. If you miss your time slot or are more than 10 minutes late, we have the right to deny your entry, and you will not be eligible for a refund.
Can I take photos while in Museum of Ice Cream – Chicago?
Yes, you can take photos while in Museum of Ice Cream – New York. While photography is allowed, we are all about human connection. We strongly encourage you to put your phone away and connect with the loved ones who are with you. For commercial or product shoots, press interviews, media shoots and anything that needs professional video equipment, you will need approval in advance and accompaniment from an MOIC representative for your production. Contactus herefor requests.
Is the slide in Museum of Ice Cream accessible for everyone?
Each Museum of Ice Cream location is designed differently. Museum of Ice Cream – Chicago does not have a slide, but we have other amazing things. Come on by for a visit and see for yourself!
What is your return policy on items bought at Museum of Ice Cream?
Museum of Ice Cream accepts exchanges, with proof of purchase, of any unused or defective items within 14 days of purchase. Products must be returned in its original condition (unworn, unwashed, and unaltered) with tags attached. Refunds will be issued to the original form of payment. The only items not accepted for return are items that were on sale when you bought them.
Are masks and facial coverings required to visit Museum of Ice Cream?
We encourage all guests to keep masks on in the space if they are unvaccinated. Museum of Ice Cream will continue to maintain distancing and cleanliness standards and will be providing masks and sanitizer upon request.
If I want to learn more about Museum of Ice Cream, where should I look?
For additional questions about Museum of Ice Cream, scoop us an email here. We frequently answer questions on our social media, so be sure to follow us on Instagramor onFacebook for more details.
Is Museum of Ice Cream a safe space?
Yes, Museum of Ice Cream is a safe space for all. We have a zero tolerance policy when it comes to discrimination, prejudice, bigotry or harmful speech at any time. Any violation of this, and you will be asked to leave.
